Troubleshooting

Common Issues

Files are not imported

Description

Files are not imported and the task handler doesn't throw any errors. Triggering the import manually (via limefu console, not via task_handler) works.

Solution

This could be because the service user (the user running the task handler service) does not have sufficient access to the folder where the files are located.

To fix this add the service user with Full control, right click on the folder -> Properties -> Security -> Edit -> Add.

I can't add a new field in the mapping in Lime Admin

Description

When configuring the mapping i cannot see the column that EDP has added to the file.

Solution

The files that are delivered from EDP doesn't contain any headers. You need to specify what headers that exists in the file. The exact naming of a header is not important apart from the required ones specified in the technical section.

If EDP has added a column to the file, specify custom_columns in your application_config.yaml as described in step #6 of the installation section.